Looking to hire a house cleaning service? Here are 10 tips on what you should look for.
1, How quickly do they respond to you?
This is always the first thing you should look at. When you call, do they pick up the phone or call you back in a timely manner? Being prompt in responding to potential clients is a revelation how they will respond once you are a client.
2, What do their reviews say?
Take the time to look at their Google and Facebook page for any feedback their clients give. Obviously, all businesses will get negative reviews since you can’t please everyone. However, if the complaints are consistently about the same thing, this could be a red flag. Look to see if you know anyone who is connected with their page. Ask around. Their reputation will speak for themself. You can always ask for the last three people they served as references too.
3, How long have they been in business?
Check around to see how long they have been in business and their web activity. It’s always best to do business with someone who has been around for a while compared to a business that just launched yesterday. Experience is golden!
4, What services do they offer and what services they don't do? Do they provide cleaning supplies?
Make sure the company offers the services you are looking for. If you have a particular task you would like done, make sure they can assist you. Also, ask for their policies and agreement beforehand so you understand it to avoid confusion later. Find out if you need to provide supplies or any equipment like a vacuum or ladders. Note: if you provide cleaning supplies, they might not be familiar with them and therefore the best results may not be achieved. In addition, the cost of purchasing supplies can run you an extra $20 per cleaning. So this is very important!
5, How do they price cleaning services?
Do they charge a flat rate? Hourly? Understand how their pricing system works to avoid any miscommunication when the job is completed. Ask how many cleaners will be provided and the scope of the work in which the price includes.
6, What is their guarantee policy?
You are paying for a service, so you should be satisfied when it is done. If you are not, how will the company handle it? Will they refund you? Will they send someone out to do a follow-up cleaning in a timely manner?
7, If you choose to continue services on a recurring basis, will you send the same cleaner/s for every cleaning?
Will they have a different person coming and going every cleaning or will they try and send the same cleaner? If you have additional requests that aren't in their normal scope, this could be crucial in receiving a consistent clean every time.
8, What happens if an item goes missing or breakage occurs? Can they show proof of insurance & bonding?
If a company is unable to provide proof of insurance, you should not hire them. If you do, it is unlikely that you will have any protection against theft or damages that could occur. You will be held responsible. Usually, it is handled through your homeowners insurance however you will be out of pocket the deductible.
9, What happens if a cleaner hurts his or herself while on your property/home?
It happens, cleaners fall, slip or injure themselves from time to time. The question is, will you be on the hook for any medical expenses? Yes, if you choose someone who doesn't have workers compensation. So, ask if they carry it on their cleaners to ensure you are fully protected against such claims.
10, Do they service homes with pets? Ask what the procedure is.
If you have pets, you should definitely discuss this before your first cleaning. Will you need to relocate them while the cleaning is being performed and the additional cost?
All these things are crucial in helping you find the best cleaning service to meet your home's needs. Please visit our website at plattservicesllc.com to learn more about the services we offer. Also, you can receive an instant quote. If you prefer to speak to one of our knowledgeable staff, call our office at 337.366.3986