Privacy Policy

Last Updated: 01/30/26
Effective Date: January 30, 2026

Company Name: Platt Services
Address: 716 Canberra Road Lafayette  LA 70503 United States
Phone Number: 337-366-3986
Website: https://plattservicesllc.com/

Introduction

Welcome to Platt Services (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website, https://plattservicesllc.com/ (the “Website”), including when you submit forms, inquiries, or use other features available on the Website.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as customer service, when necessary. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect the following types of information:

Contact Information:
When you submit a contact form, request information, or communicate with us through the Website, we may collect personal details such as your name, email address, phone number, address, and any other information you voluntarily provide.

Optional Information:
You may choose to provide additional information relevant to your inquiry or service request.

Automatically Collected Information (if applicable):
If we use analytics or tracking technologies (such as cookies or similar tools), we may automatically collect information such as IP address, browser type, pages visited, and time spent on the Website. This section should be reviewed and updated based on the tracking tools actually in use.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries, requests, or messages submitted through the Website
• Providing, managing, and improving our services
• Communicating with customers regarding services, updates, or support
• Improving the functionality, usability, and performance of the Website
• Fulfilling any other purpose disclosed at the time the information is collectedProvide, schedule, and deliver our cleaning services to you
• Process and fulfill service bookings and payments
• Access your property safely and securely to perform cleaning services
• Accommodate special requests, pet-related needs, and health or safety considerations
• Send you confirmations, appointment reminders, and service-related communications
• Communicate with you via email, phone, or text message (with your consent for marketing messages)
• Respond to your inquiries and provide customer support
• Improve our services and customer experience
• Send promotional offers and marketing communications (you can opt out at any time)
• Detect and prevent fraud and security issues
• Comply with legal obligations and enforce our Terms of Service

3. Service Providers

We work with third-party service providers who help us operate our business and provide services to you, including:

• Booking and Scheduling Platform: We use a booking and scheduling platform that processes and stores your booking information, service history, and communications
• Payment Processors: Secure payment processing services that handle your payment information
• Navigation Services: Mapping and navigation services that help our staff locate your property
• Communication Platforms: Email and SMS services that send you appointment confirmations, reminders, and other service-related messages
• Customer Support Tools: Platforms we use to respond to your inquiries

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With trusted service providers or subcontractors who assist us in operating our business and delivering services, solely as necessary
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Platt Services, our users, or others

When personal information is shared, we apply reasonable safeguards and limit access to what is strictly necessary.

Our Cleaning Staff

We share necessary information (such as your name, address, service preferences, access instructions, and pet information) with our cleaning staff so they can provide services to you. We may conduct background checks on our cleaning staff to ensure the safety and security of our customers.

4. Legal Requirements and Protection

We may disclose your information when required by law, court order, or government request, or when necessary to:

Protect our rights, property, or safety, or that of our customers or the public

Detect, prevent, or address fraud, security, or technical issues

Enforce our Terms of Service

5. Insurance Providers

In the event of property damage or other incidents, we may share relevant information with our insurance provider to process claims and resolve disputes.

6. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to improve our Services. Cookies are small data files stored on your device that help us remember your preferences and improve your booking experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website or booking forms.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This is particularly important given the sensitive nature of home access information such as keys and entry codes. Our service providers also maintain security measures to protect your data.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential. We also recommend that you periodically update access codes and take appropriate security measures at your property.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, it will be securely deleted or anonymized.

9. Security

We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal data
• The right to request correction or deletion
• The right to withdraw consent where applicable
• The right to object to or restrict certain processing activities

To exercise these rights, please contact us using the information provided below.

11. Children’s Privacy

Our Website is not intended for use by children under the age of 18 without parental or legal guardian consent. If you believe a child’s personal information has been submitted without appropriate consent, please contact us so we can take appropriate action.

State-Specific Privacy Rights

12. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your information. We do not sell personal information.

13. Other State Residents

If you reside in Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights. Please contact us to exercise your rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates are made, the “Last Updated” date will be revised. Continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the contact options available on our Website.

16. Terms of Service for SMS Communications

1. Consent for SMS Communication
Information obtained as part of the SMS consent process will not be shared with third parties.

2. Types of SMS Communications
If you have consented to receive text messages from us, you may receive text messages related to appointments, reminders, and scheduling.

Below are examples:
Customers and Guests: Updates regarding your appointments, Service window, or other relevant information.
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

3. Standard Messaging Disclosures
Message and data rates may apply. Message frequency may vary.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our terms and conditions page.